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Privacy Policy

This Privacy Policy explains our privacy practices for customer information we collect, use or disclose, through our websites (including other Internet sites, mobile apps, and social media sites, which we will refer to collectively as “Sites”), as well as our customer service interactions with you. In this Privacy Policy, the terms “BuyWell,” “we” and “our” refer to BuyWell Corp and all of its subsidiaries with respect to its operations in Canada, unless otherwise indicated.

This Privacy Policy is incorporated into our Terms and Conditions for our Sites and into the terms applicable to BuyWell members and persons applying for BuyWell membership. By using our Sites, by applying for membership, or by using a membership, you are consenting to this Privacy Policy.

1. BuyWell’s commitment to Privacy

BuyWell is committed to protecting the privacy of its customers. We have and will take measures that protect the privacy of personal information and personal health information held by us. This Privacy Policy provides you with details regarding:

  • why we collect personal information and personal health information;
  • what we do with that information;
  • what steps we take to ensure that the information is secure;
  • who you should contact if you have questions or concerns about our policies or practices.

We reserve the right to change this Privacy Policy at any time by updating this policy online. Your continued use of the BuyWell site and membership indicate your agreement. By providing us your contact information, whether online or through our customer service, you acknowledge that this will serve as consent for us to contact you at any time in any regard unless or until you specifically request us to no longer contact you.

Children: We do not intend to collect information from children who are under 18 years of age. If you are under 18, please do not provide information on our Sites and you are not eligible for membership.

2. What is personal information?

In general terms, personal information means any information about an identifiable individual. For example, this includes your name, postal and email address, telephone number, credit card number, demographic information and purchasing history. A special category of personal information is “personal health information,” which we describe below.

Personal information does not include aggregate information, such as data about a group or category of products, services or customers, from which individual customer identities have been removed. For example, information about how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others.

We may also gather aggregate information about how BuyWell customers use our Sites. Aggregate information about product purchases helps us understand trends and customer needs, and assists us in product selection, product ordering and sizing, and the introduction of new products and services.

We may automatically collect some information when you visit our Sites, such as your computer’s network address and operating system, the site from which you linked to us, and the time and date of your visit and purchases. This information is not linked by us to personal information, but rather is only used to compile aggregate information. This information may be collected through the use of cookies.

3. What is personal health information?

Personal health information means any information relating to your physical or mental health collected or generated in the course of our providing you with the health services you request, Examples of personal health information may include your medical history, drug prescription information, or health insurance information, which we may require in order to provide you with certain services. It may also include information you provide to BuyWell health services personnel when receiving counselling or advice, or when contacting BuyWell with a comment, question or complaint about our health services.

4. When we collect personal information

We only collect such personal information as is strictly necessary for us to provide you with services you request. We collect personal information when you:

  • apply for membership
  • renew your membership;
  • contact us with questions, inquiries, comments, complaints or requests;
  • sign up for certain products or services offered under BuyWell Care
  • use our Sites;
  • participate in any of our programs;
  • place orders, make purchases, return or exchange items, or seek further information about our products and services;
  • enter into a contest or sweepstakes or respond to one of our surveys; and
  • ask us to place you on a “Do Not Email” list so that we can ensure that your wishes are respected.
  • Interact with us on Social media

Please note that BuyWell Services may be provided by unaffiliated third parties and their affiliates, agents and subcontractors (“Service Providers”). These Service Providers may collect and provide us with personal information in connection with the BuyWell Services, such as a list of our customers who have signed up for BuyWell Services and information about the use our customers make of such BuyWell Services (for example, frequency of use and customer feedback).

5. How we use personal information

As part of our business operations, we hold and use certain personal information pertaining to you in order to process your requests, provide you with BuyWell Services, and to understand your needs so that we can serve you better.

Specifically, we may use personal information for the following purposes:

  • Notifying you of recalls or safety issues;
  • Approving you as a member when you apply for membership;
  • Managing the provision of goods, services and privileges to you, including monitoring your membership, processing exchanges or returns, to conduct a credit check if you choose to pay by cheque, to determine your credit status and for fraud detection and identification purposes;
  • Managing invoicing, accounting and information security services related to our transactions with you;
  • Monitoring your satisfaction with our programs, including the services offered by our suppliers of BuyWell Services and contacting you regarding the status of such programs and services (for example, to inform you of changes to or the termination of particular BuyWell Services);
  • Internal management purposes, including planning, resource allocation, policy development, quality improvement, monitoring, audit, evaluation and reporting;
  • Managing our “Do Not Email” lists; and
  • Using personal information to create aggregate information as described above

If you ask us to, we will also tell you about news, promotions, special offers and other information from BuyWell, regarding BuyWell, BuyWell Affiliates and selected partners, such as our promotional programs. You may unsubscribe from these kinds of messages at any time by visiting BuyWell.com and setting your Communication Preferences.

6. When we share personal information

Personal information we collect in accordance with this Privacy Policy may be shared with the BuyWell Affiliates for the purposes listed above, Personal information may also be disclosed to unaffiliated third parties in connection with the sale, assignment or other transfer of our business, in which case we will require such third parties to adhere to the terms of this Privacy Policy.

From time to time we engage Service Providers to perform various services. For example, a Service Provider may be asked to perform credit card processing services, manage claims, deliver certain products or services, administer a contest, deal with customer inquiries, or help us better serve you, including by notifying you of special programs regarding products or services that may be of interest to you. We also may use a Service Provider to host and administer one or more of our Sites, process and store data, and fulfill administrative, marketing or technology-related functions on our behalf. In these circumstances, the personal information that the Service Provider receives is limited to only the personal information held by us that they need in order to render their service to us. Service Providers have their own policies and processes in place to ensure that the confidentiality of information in their care is properly safeguarded at all times.

You acknowledge that if BuyWell Affiliates or Service Providers provide services from other countries, your personal information may be processed and stored in these countries and the governments, courts or law enforcement or regulatory agencies of these jurisdictions may be able to obtain disclosure of your personal information in accordance with their laws.

We may disclose personal information without your knowledge or consent if a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so. We may also disclose personal information to protect the rights, property or personal safety of BuyWell, its customers, employees or other members of the public.

Except as set out above, we do not sell, rent, share or disclose the personal information or personal health information we hold or make our membership list available to others for a fee without your consent.

7. When we collect, how we use and when we share personal health information

In the course of providing you with BuyWell Care services and or related services and programs we introduce from time to time, we collect, use and disclose personal health information. BuyWell, BuyWell Affiliates and their Service Providers may collect, use or disclose your personal health information in connection with:

  • providing you with the health services you request;
  • communicating with your health service providers;
  • storing electronic health records within onsite or offsite servers;
  • processing or obtaining payment for government-funded health services (for example, obtaining authorization from your insurer or provincial authorities for direct payment of pharmacy services);
  • processing or obtaining payment from your health insurance provider;
  • internal management purposes, including planning, resource allocation, policy development, quality improvement, monitoring, audit, evaluation and reporting;
  • providing BuyWell with technological or administrative services
  • the sale, assignment or other transfer of our business

We may also disclose personal health information without your knowledge or consent if a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so or to protect the rights, property or personal safety of BuyWell, its customers, employees or other members of the public. We may also be required to disclose certain personal health information in order to maintain standing with professional health bodies, including those for pharmacists, audiologists and opticians.Personal health information may be stored by BuyWell or BuyWell Affiliates outside of Canada.

Personal health information may be stored by BuyWell or BuyWell Affiliates outside of Canada.

8. Accuracy

To ensure that the personal information and personal health information you provided is accurate, complete and up to date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the personal information and personal health information we hold. You may update, review or correct your BuyWell online account information at any time by accessing your password-protected registration page via the “My Account” area of the Sites.

9. Security measures

We will continue to keep in place security measures in an effort to protect personal information and personal health information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. Please be aware though that, despite these efforts, no security measures are perfect and no systems are impenetrable. Your privacy can be enhanced by taking care to use suitably strong passwords that others cannot guess, that are kept safe by you, and that are not re-used on other sites. Taking steps like avoiding dictionary words or proper names, and adding extra character and punctuation marks can also help protect you. If you believe your password has been compromised, you should change it immediately.

Access to personal information and personal health information will be restricted to authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties. We periodically update our policies regarding information security measures in an effort to protect the personal information and personal health information held by us in the most effective manner possible.

10. Online privacy practices

Collection: We may collect personal information and personal health information online when you visit our Sites.

In addition, we may collect cookie and Web beacon information when you browse the Sites. Cookies are small files that are stored on your computer, and Web beacons are electronic images that allow us to count visitors visiting certain Web pages, to access cookies, and to analyze whether advertising banners on our site or other sites were effective. At BuyWell.com, we may use cookies and beacons to help optimize your shopping experience, to evaluate use of the Sites, and to support Site analytics and marketing campaigns. In doing so, we may collect technical information such as your IP address, your browser type, the addresses of referring Sites, and your path through the Sites.

Cookies help us to customize our web pages for you and to better display pages according to your browser type. While cookies are optional for browsing BuyWell.com, they are required for registering, logging on, purchasing or adding items to your cart. If you wish to purchase items or set up an account on BuyWell.com, you will need to accept a BuyWell.com cookie. (In order to control the ability of website providers to place cookies on your computer, you should consult your browser’s “Options” and “Help” pages to learn how to adjust your settings to suit your privacy preferences.)

Use: We use personal information and personal health information collected online as described in Sections 5 and 7 above. In addition, we use personal information and personal health information:

  • to facilitate and monitor certain features of the Sites that you choose to interact with;
  • to respond to your questions and concerns and to understand your needs and preferences;
  • to fulfill your online orders for products and services and to facilitate product deliveries, pickups and returns;
  • to detect, prevent, or otherwise address fraud, security or technical issues; or
  • to protect against harm to the rights, property or safety of BuyWell, its users or the public as required or permitted by law.

Sharing: We share personal information and personal health information collected online as described above. In addition, we may provide Service Providers and product manufacturers and vendors with certain information that is necessary to fulfill an order you have placed with us. For example, if you request shipment for a purchase, we may provide your address to the shipping carrier and customs Service Provider, and if you pay by credit or debit card, your card number and sales transaction information are passed to the card processor and/or issuer (including their service providers such as fraud verification services). We also may use Service Providers to host and administer the Sites, process and store data, and fulfill other technology-related functions on our behalf. However, we only give or permit access to vendors, suppliers and other Service Providers involved in Site administration and the commerce distribution chain the limited information needed to perform their duties and provide you with the products and services you order. We are not responsible for any additional information you provide directly to these parties.

Protection: Personal information and personal health information we collect on our Sites is stored electronically, and may be combined with other off-line information. Personal information and personal health information entered on our Sites is encrypted using a security protocol called SSL (Secure Sockets Layer). SSL encrypts information entered on our site before it is sent over the Internet. SSL also allows you to view securely your online account and registration information. Account information is accessible online only through the use of a password. To protect the confidentiality of personal information and personal health information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of our Sites by any person using your password. You are advised that, unlike communication within our Sites, we have no control over the privacy of your email communications with us while in transit. We recommend that you do not include confidential, proprietary, personal or personal health information in emails, including credit card numbers, passwords, prescriptions and other similar information. Also, if other people have access to your email account, they may be able to access your password and obtain personal information about you (such as your credit card information), or change information about your user profile. You should not use an email account operated by your employer because many employers have the legal right to access such email accounts. Please advise us immediately by email at hello @ BuyWell.com if you believe your password has been misused.

Online links to other sites: Through links provided on our Sites or through messages from us, you can link to other sites of third parties who have agreed to offer goods and services to our members. Any personal information you provide on the linked pages is provided directly to that third party and is subject to that third party’s privacy policy. Except as described above, we are not responsible for the content or privacy and security practices and policies of sites to which we provide links. Links from our Sites to third parties or to other sites are provided for your convenience. We encourage you to learn about their privacy and security practices and policies before providing them with personal information.